Every Easently device carries a 2-year limited warranty against manufacturing defects, starting from the day your order is delivered.
What is covered
- Manufacturing defects in materials or workmanship
- Motors, pumps, control units and electronics that fail in normal use
- Controllers and charging cables supplied in the box
What is not covered
- Accidental damage, drops, liquid damage or misuse
- Normal wear to soft parts such as fabric sleeves, straps and zips
- Damage caused by a power supply or accessory not supplied by us
- Devices bought from a seller other than Easently
- Cosmetic marks that do not affect how the device works
How to make a claim
- Message us with your order number, a description of the fault, and a photo or short video showing it.
- We will confirm whether it is covered, usually within one business day.
- If it is covered we will repair or replace the device, or refund it if neither is possible.
Keep your order confirmation email. It is your proof of purchase.
Returns are separate
If you simply changed your mind, that is a return rather than a warranty claim - see our returns page.
Your other rights
This warranty is in addition to your rights under applicable consumer law and does not replace them.