30 days to change your mind, counted from the day your order is delivered.
What we can accept
The device needs to be unused and in the same condition you received it, in its original packaging, with all accessories, cables and printed materials included.
How to start a return
- Message us with your order number and the reason for the return.
- We will reply with the return address and step-by-step instructions.
- Send the device back. Please do not post anything before requesting a return, as we cannot accept it.
- Once we have received and inspected it, your refund goes back to your original payment method within 10 business days.
Who pays return shipping
If your device arrived damaged, defective or incorrect, we cover it. For change-of-mind returns, return shipping is your responsibility.
Damaged or wrong item
Please inspect your order when it arrives and contact us within 48 hours so we can put it right.
Exchanges
The fastest way to get a different device is to return the one you have and place a new order once the return is approved.
Warranty claims are handled separately - see our warranty page. Full terms are in our refund policy.