Here is how to check where your Easently order is.
1. Check your shipping confirmation email
As soon as your order ships we send a shipping confirmation with a tracking number and a carrier link. Orders are processed within 1-2 business days, so this usually arrives within two days of ordering.
2. Check your account
Sign in to your account and open your order history to see the current status of any order.
3. Delivery windows
Standard delivery is 3-5 business days after dispatch. Express is 1-2 business days after dispatch. Both are counted from the day the parcel leaves us, not the day you ordered.
Tracking has not updated
Carrier scans can lag by a day or two. If it has been more than 5 business days since your shipping confirmation and the tracking still has not moved, contact us with your order number and we will chase the carrier for you.
Marked delivered but not received
Check with anyone else at the address and look in the usual safe places first. If it still has not turned up after 24 hours, message us and we will open an investigation with the carrier.